privacy policy

Privacy Policy
Last updated: [18-6-25]

At The Lash Gang Ltd, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.thelashgang.co.uk (the “Site”) or interact with us in any way.

By using our Site, you agree to the terms outlined below.

1. Information We Collect

We may collect the following personal information from you:

  • Name, email address, and shipping address

  • Phone number (if you opt in for SMS updates or marketing)

  • Order history and payment details (processed securely via Shopify)

  • Browsing behaviour (through cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order or account

  • Send marketing emails and/or text messages (if you’ve opted in)

  • Improve our products, services, and website

  • Detect and prevent fraud or abuse

3. SMS Marketing & Communications

If you opt in to receive SMS messages from us, we may send you texts regarding promotions, cart reminders, order updates, and other marketing content.

By providing your phone number, you agree to receive recurring automated messages. Consent is not a condition of purchase. Message and data rates may apply.

You can opt out anytime by replying STOP, or by contacting us at thelashgangg@gmail.com

We follow all SMS privacy practices as outlined in our official:

4. Cookies & Tracking

We use cookies to enhance your browsing experience, analyse traffic, and personalise content. You can control cookies through your browser settings.

5. Third-Party Services

We use trusted third-party services like Shopify, TikTok Shop, and payment gateways to process orders and analytics. These platforms may store your data securely and in accordance with their own privacy policies.

6. Your Rights

As a UK customer, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Withdraw consent for marketing at any time

To exercise your rights, email thelashgangg@gmail.com

7. Data Security

We take all reasonable steps to protect your data and use encrypted platforms for processing payments and storing personal information.

8. Data Retention

We retain your information only for as long as necessary to fulfil orders, legal obligations, or marketing purposes (unless you unsubscribe).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: thelashgangg@gmail.com