terms of service
Terms of Service
Last updated: [18-7-25]
Welcome to The Lash Gang!
These Terms of Service (“Terms”) govern your use of our website www.thelashgang.co.uk (the “Site”) and your purchase of products from our store. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
1. General Information
This Site is operated by The Lash Gang Ltd. Throughout the site, the terms “we”, “us” and “our” refer to The Lash Gang. We offer this website and all services to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
2. Eligibility
To use this Site and place orders, you must be at least 18 years old or have permission from a parent or guardian.
3. Product Information
We strive to ensure that product descriptions, images, and prices are accurate. However, we cannot guarantee that all content is error-free and reserve the right to make corrections without notice.
4. Orders
All orders are subject to product availability and payment confirmation. Once your order is placed, you’ll receive an email confirmation. We reserve the right to cancel or refuse any order at our discretion.
5. Shipping & Delivery
Shipping timeframes are estimates. We are not responsible for courier delays or customs issues. Please double-check your delivery address — we cannot replace parcels sent to incorrect addresses provided by the customer.
6. Returns & Refunds
Due to hygiene reasons, we cannot accept returns on lash products unless faulty. If your item is damaged or incorrect, please contact us at thelashgangg@gmail.com within 7 days of receiving it, including your order number and clear photos of the issue.
7. Pricing & Payments
All prices are listed in GBP and include VAT where applicable. Prices may change without notice. Payments are processed securely at checkout.
8. Intellectual Property
All content on our Site — including logos, images, videos, and product designs — belongs to The Lash Gang Ltd. You may not reproduce or use our content without written permission.
9. Privacy Policy
Your use of the Site is also governed by our Privacy Policy. Please review it to understand how we handle your data.
10. SMS Messaging Terms
By entering your phone number at checkout or signing up through a popup or form, you consent to receive marketing text messages from us. These messages may be sent via an automated system and may include cart reminders, updates, and promotional offers. Consent is not a condition of purchase.
In addition, you agree to our:
You may opt out at any time by replying STOP to any message, or contacting us directly.
11. Prohibited Uses
You may not use the Site for unlawful purposes or to violate our intellectual property or the rights of others.
12. Limitation of Liability
We are not liable for any indirect or consequential damages arising from your use of the Site or products purchased.
13. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the Site means you accept any changes.
14. Contact Us
For questions, issues or feedback, please contact us:
Email: thelashgangg@gmail.com